pkr98win Privacy Policy — How We Protect Your Personal Data

1 Introduction

pkr98win ("we", "us", "our") is committed to protecting the privacy and personal data of all individuals who use the pkr98win Platform, accessible at pkr98win.app. This Privacy Policy ("Policy") explains how pkr98win collects, uses, stores, shares, and safeguards personal data in connection with the operation of our online casino and sports betting services in Pakistan.

This Policy applies to all users of the pkr98win Platform, including registered Account holders, visitors who browse without registering, and any individual who contacts pkr98win through our support channels.

This Policy should be read alongside the pkr98win Terms & Conditions and Responsible Gaming policy, which together govern the full scope of your relationship with pkr98win.

2 Data We Collect

pkr98win collects personal data that is necessary to provide our services, verify your identity, process PKR transactions, and comply with applicable legal obligations. The categories of personal data we collect are described in the table below.

pkr98win does not intentionally collect sensitive categories of personal data (such as health information, biometric data, or political opinions) unless specifically required by a legal obligation, in which case you will be notified in advance.

3 How We Collect Your Data

pkr98win collects personal data through the following means:

• Direct Submission: When you register an Account, complete identity verification, make a PKR deposit or withdrawal, contact our support team, or respond to a promotional survey.
• Automated Technologies: As you navigate the Platform, we automatically collect Technical Data and Usage Data via cookies, server logs, and similar tracking technologies. See Section 8 for full details on cookies.
• Third-Party Payment Providers: When you make a deposit via Easypaisa, JazzCash, Raast, or HBL, those providers may share transaction confirmation data with pkr98win to verify the deposit against your Account.
• Identity Verification Partners: Where we are required to verify your identity, we may use regulated third-party verification services that cross-reference the information you provide against publicly available or licensed data sources.
• Publicly Available Sources: In limited cases related to fraud prevention or compliance, pkr98win may review publicly available information such as published court records or sanctions lists.

4 How We Use Your Data

pkr98win uses the personal data it collects for the following purposes:

• Account Management: To create, maintain, and administer your pkr98win Account, verify your identity and age (18+), and process login requests.
• Payment Processing: To process PKR deposits and withdrawals via Easypaisa, JazzCash, Raast, HBL, and USDT, and to reconcile your Account balance accurately.
• Service Delivery: To provide you with access to casino games, sports betting markets (including cricket, HBL PSL, Serie A, and cockfighting), jackpot slots, live dealer tables, and all other Platform features.
• Responsible Gaming: To monitor account activity for signs of problem gambling, to enforce deposit limits and self-exclusion requests, and to comply with our responsible gaming obligations.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, money laundering, and other prohibited activities on the Platform.
• Legal Compliance: To fulfil our obligations under applicable anti-money laundering (AML) regulations, know-your-customer (KYC) requirements, and any other applicable law.
• Marketing Communications: Where you have given consent, to send you promotional information about pkr98win bonuses, seasonal offers (including Eid and Ramadan promotions), and new products. You may withdraw marketing consent at any time by contacting [email protected].
• Platform Improvement: To analyse usage patterns, fix technical issues, and continuously improve the pkr98win experience for players across Pakistan.
• Customer Support: To respond to your enquiries, resolve disputes, and provide assistance through our 24/7 English-language support team.

5 Legal Basis for Processing

pkr98win processes your personal data on the following legal bases:

• Contract Performance: Processing that is necessary to deliver the services set out in our Terms & Conditions — including Account management, payment processing, and service delivery.
• Legal Obligation: Processing required to comply with applicable law, including AML/KYC obligations and regulatory reporting requirements.
• Legitimate Interests: Processing for purposes such as fraud prevention, platform security, and service improvement, where those interests are not overridden by your rights as a data subject.
• Consent: Processing for direct marketing communications, non-essential cookies, and any other purpose where pkr98win has obtained your explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

6 Sharing Your Data

pkr98win does not sell your personal data to any third party. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate confidentiality obligations:

• Payment Service Providers: Easypaisa, JazzCash, Raast, HBL, and USDT processors receive the minimum financial data necessary to authorise and settle your PKR transactions.
• Identity Verification Partners: Regulated KYC/AML service providers who assist in verifying your identity as required by our compliance obligations.
• Technology Infrastructure Providers: Cloud hosting, content delivery, and cybersecurity partners who process data on pkr98win's behalf under strict data processing agreements.
• Regulatory and Law Enforcement Authorities: Where required or permitted by applicable law, pkr98win may disclose personal data to government bodies, regulators, or law enforcement agencies.
• Professional Advisers: Lawyers, auditors, and compliance consultants engaged by pkr98win, subject to professional confidentiality obligations.

7 PKR Transactions & Payment Data

All financial transactions on the pkr98win Platform are denominated and processed in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal — whether through Easypaisa, JazzCash, Raast, HBL, or USDT — pkr98win records the following information:

• The payment method reference (e.g., mobile number associated with an Easypaisa or JazzCash account, or a masked bank account reference for HBL)
• The PKR amount deposited or withdrawn
• The date and time of the transaction
• The transaction reference number assigned by the payment provider

pkr98win does not store full card numbers, CVV codes, or full bank account numbers on its own servers. Payment processing is handled by the respective payment service provider, and only a tokenised or masked reference is retained by pkr98win.

8 Cookies & Tracking Technologies

pkr98win uses cookies and similar tracking technologies to operate the Platform effectively and to improve your experience. A cookie is a small text file placed on your device by the Platform.

pkr98win uses the following categories of cookies:

• Strictly Necessary Cookies: These are essential for the Platform to function. They keep you logged in, maintain your session state, and ensure your PKR balance displays correctly. These cookies cannot be disabled.
• Performance & Analytics Cookies: These collect anonymised information about how users navigate the Platform, which pages are visited most frequently, and where errors occur. This data is used solely to improve the Platform.
• Functional Cookies: These remember your preferences — such as your preferred language (English), saved account settings, and recently played games — to personalise your experience on return visits.
• Marketing Cookies: With your consent, these cookies track your activity on the Platform so that pkr98win can present you with relevant promotional offers. You may decline marketing cookies without affecting Platform functionality.

You can manage or delete cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of some Platform features. For questions about our cookie use, contact [email protected].

9 Data Retention

pkr98win retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, subject to the following retention principles:

• Active Accounts: Personal and account data is retained for the duration of your active relationship with pkr98win.
• Closed Accounts: Following Account closure, pkr98win retains personal data for a minimum of five (5) years for AML compliance, legal dispute resolution, and fraud investigation purposes.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction.
• Support Communications: Retained for three (3) years from the date of the last interaction, unless the subject matter requires longer retention for legal or compliance reasons.
• Marketing Consent Records: Retained for the duration of your Account plus three (3) years following Account closure, as evidence of consent or withdrawal of consent.

When personal data is no longer required, pkr98win will securely delete or anonymise it in accordance with our internal data governance procedures.

10 Security Measures

pkr98win implements a range of technical and organisational security measures designed to protect your personal data from unauthorised access, accidental loss, destruction, or disclosure:

• TLS Encryption: All data transmitted between your device and pkr98win's servers is encrypted using current TLS protocols.
• Encrypted Data Storage: Sensitive personal and financial data is encrypted at rest using industry-standard encryption algorithms.
• Access Controls: Access to personal data within pkr98win's systems is restricted to authorised personnel on a strict need-to-know basis, enforced through role-based access controls.
• Intrusion Detection: pkr98win's infrastructure is monitored continuously for unusual activity, attempted intrusions, and potential security incidents.
• Incident Response: In the event of a data breach that poses a risk to your rights, pkr98win will notify affected individuals and relevant authorities without undue delay.

While pkr98win takes all reasonable steps to protect your data, no system is completely immune to risk. You are responsible for keeping your pkr98win Account password confidential and for notifying us immediately if you suspect any unauthorised access.

11 Your Privacy Rights

As a pkr98win player in Pakistan, you have the following rights in respect of your personal data. To exercise any of these rights, contact us at [email protected]. pkr98win will respond to all verified requests within thirty (30) days.

12 Children's Privacy — 18+ Only

The pkr98win Platform is strictly intended for individuals aged 18 and above. pkr98win does not knowingly collect personal data from any person under the age of 18. If we discover that an Account has been created by or for a person under 18, that Account will be closed immediately and all associated personal data will be deleted in accordance with this Policy and our legal obligations.

13 Updates to This Privacy Policy

pkr98win reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or Platform features. When material changes are made, we will:

• Update the "Last Updated" date at the top of this Policy.
• Notify registered Account holders by email at least seven (7) days before the updated Policy takes effect, where the changes materially affect your rights or our data processing practices.
• Display a prominent notice on the Platform until the new Policy is in effect.

Continued use of the Platform following the effective date of an updated Privacy Policy constitutes acceptance of the revised terms. The most current version of this Policy is always available at pkr98win.app/privacy-policy.

14 Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a concern about how pkr98win handles your personal data, please contact us using the details below:

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week, 365 days a year
• Language: English
• Response Time: Within 30 days for formal privacy requests; within 24 hours for general enquiries